Find answers to common questions about our debt recovery processes, policies, and services.
We operate on a "no collection, no commission" basis. Our team employs a highly professional, multi-channel communication strategy tailored to each debtor, ensuring high recovery rates while protecting your brand's reputation.
Once your account is successfully onboarded and the delinquent portfolio is handed over, our automated and manual communication funnels commence within 24 to 48 hours.
Yes, we strictly adhere to the National Credit Act (NCA) and the Protection of Personal Information Act (POPIA). All our agents are fully trained on compliance standards.
We provide multiple flexible layout platforms including direct deposits, debit orders, Easy Pay, Capitec Pay, and instant EFTs via our secure online payment portal to make it easy for debtors to settle their balances.
We offer transparent and detailed reporting cadences. Clients typically receive weekly performance dashboards and comprehensive monthly portfolio reviews to track recovery rates and key performance indicators.